Allbirds Responsible Disclosure Program

Allbirds prioritizes the robust defense of all digital operational frameworks and the full protection of private data collected from shoppers, business collaborators, and internal team members across all operational scenarios. Cybersecurity is never treated as a one-time task but as a continuous, daily operational priority for the enterprise. The brand fully acknowledges that professional cybersecurity researchers outside the internal technical team play an irreplaceable role in spotting hidden loopholes, unpatched technical flaws and potential systemic risks that internal routine inspections might fail to detect in a timely manner. With this collaborative mindset, Allbirds openly welcomes well-intentioned, ethical security feedback and risk reports related to its full line of physical commodities, online service systems, cloud operating frameworks and all digital technical assets involved in daily business operations. By building smooth two-way communication and long-term cooperative ties with the global cybersecurity research community, the brand strives to build a stable, fully protected and highly credible digital service ecosystem for every user who browses, shops and interacts on its official online platforms and affiliated functional systems.

Any cybersecurity professional or independent technical researcher who suspects they have uncovered unaddressed security vulnerabilities, abnormal system backdoors or potential data leakage risks within Allbirds’ operating systems is warmly encouraged to submit detailed discovery details directly through the brand’s official dedicated security communication channel. Standard ethical vulnerability reporting mechanisms ensure that all confirmed technical risks can be fixed in an orderly, efficient and targeted way, while effectively cutting down the possibility of malicious risk exploitation and secondary data safety hazards. All submitted security reports need to be compiled with rigorous logical thinking and delivered with complete sincerity, holding the core purpose of optimizing overall system safety performance rather than taking advantage of technical flaws to seek improper benefits or conduct destructive network behaviors. Allbirds deeply recognizes the time cost, professional energy and technical wisdom that every researcher devotes to voluntary risk investigation, and sincerely affirms the positive contribution of each valid report to consolidating the overall structural safety and long-term operational stability of the brand’s full digital system.

All relevant personnel need to clearly understand that Allbirds does not operate any open network vulnerability reward platform or commercial bug bounty mechanism linked to cash prizes, material gifts or other preferential welfare incentives. The brand accepts all valid ethical security risk feedback purely on a public welfare basis, with no guarantee of any form of financial remuneration or customized benefit rewards for reporting researchers. Participation in the whole standardized ethical vulnerability notification process is completely voluntary, driven entirely by the unified public awareness of jointly upgrading industry network security standards and maintaining benign online operational order. Although there is no material reward mechanism in place, the brand’s professional security management team will always maintain sincere, polite and transparent two-way communication with all participating researchers throughout the whole risk verification, technical assessment and subsequent repair follow-up process, ensuring smooth progress of every link.

All participating cybersecurity researchers must carry out all technical detection and risk inspection work in a standardized and restrained manner to avoid any form of negative impact on the brand’s normal business operations. All behavioral operations that may cause official platform service interruption, core system operational damage, internal and user private data leakage, as well as adverse experience interference for ordinary consumers and internal staff are strictly prohibited. All technical simulation tests shall never hinder the normal online access stability and real-time operating efficiency of Allbirds official shopping websites, mobile terminal applications and all backend supporting platforms. Meanwhile, researchers are forbidden to attempt illegal tampering with online payment links, unauthorized intervention in user capital transaction processes or abnormal abuse of system inherent functional permissions. In addition, all offline and online technical research behaviors must strictly abide by the network security laws, data protection regulations and regional industry management codes of all countries and regions where the brand carries out formal business layout.

Strictly abiding by data privacy protection norms is an indispensable basic rule in the whole ethical security reporting work. During the whole process of technical testing and hidden danger investigation, researchers are not allowed to arbitrarily intercept, back up, permanently store, private share, unauthorized modify or maliciously delete any internal business data, employee confidential information and user consumption privacy data involved in the system. If confidential core data or sensitive personal user information is accidentally accessed in the process of risk inspection, researchers can only browse the minimum information content required to confirm the location and nature of the vulnerability, and must not copy, save or forward any sensitive content in any electronic or physical form. Once such accidental access situations occur, researchers must take the initiative to send a special notice to Allbirds security management staff at the first time, so that the team can quickly launch emergency data protection disposal plans and standardized risk control measures.

Allbirds also puts forward clear norms for follow-up public communication after reporting vulnerabilities. Researchers are required to reserve sufficient independent processing time for the internal professional security team. Within the reserved repair cycle, they shall not disclose relevant vulnerability details to irrelevant third-party organizations, industry peers or public network platforms in any form, nor release any unprocessed risk information to the public in advance. This reasonable reserved processing cycle helps the security team complete multi-dimensional work including accurate verification of vulnerability authenticity, comprehensive evaluation of actual risk impact scope, targeted development of technical repair schemes and full deployment of protective patch upgrades. Standardized collaborative notification effectively reduces the external risk of loophole exploitation in the blank repair period, and ensures that all potential hidden dangers can be eliminated in an orderly, standardized and efficient closed-loop management mode.

On the premise that all researchers strictly abide by the above series of ethical operation norms and cooperative principles, Allbirds also promises to fulfill its sincere cooperation commitments in good faith. For all researchers who fully comply with the official responsible disclosure guidelines and complete standardized vulnerability reporting, the brand will not initiate any legal investigation or rights protection procedures targeting their legitimate technical research and reporting behaviors. Nevertheless, Allbirds still reserves the right to take formal regulatory intervention and legal disposal measures for individual researchers who violate the specification requirements, conduct malicious technical tests, or carry out network behaviors that violate national relevant laws and industry regulations.

After the official security mailbox receives a complete vulnerability feedback report, the internal management team will complete formal receipt confirmation and feedback to the reporter within the fastest working time. Professional security technicians will conduct layered and detailed inspection on all reported risk clues one by one. Once the potential safety hazard is fully confirmed to be real and effective, the technical team will immediately promote targeted repair and system optimization work with the highest efficiency. In the whole follow-up cycle, researchers can obtain regular and objective progress notifications about vulnerability verification results, repair advancement and system reinforcement effects from the brand side, which fully reflects Allbirds’ consistent adherence to transparent communication and sincere cooperative attitude in network security governance work.

It is necessary to clarify that multiple types of detection behaviors do not belong to the allowable scope of this ethical security notification mechanism. These prohibited behaviors include on-site physical equipment demolition and testing, manual social information deception induction, network phishing link production and dissemination, server traffic blocking attacks, long-term system resource occupancy consumption and other non-technical means of destructive detection. All vulnerability reports obtained through the above irregular means will be directly excluded from the official processing scope and will not be accepted and dealt with by the team. To help the security technical team quickly locate risk points, complete vulnerability recurrence simulation and efficiently push forward rectification work, all submitted reports need to be complete and detailed. Researchers can attach specific risk phenomenon descriptions, involved system function modules, detailed operation steps for finding loopholes, matched detection tool parameters and intercepted risk screenshot materials as auxiliary explanations. All confirmed suspected safety loopholes need to be privately sent to the brand’s exclusive designated security email address in a confidential manner. Complete, true and detailed reporting information can greatly shorten the team’s risk assessment cycle, accelerate the deployment of protective repair measures, and jointly create a safer and more reliable full-scene digital service environment for all users with the power of industry cooperation.